Please read these terms carefully before proceeding with your implementation.
Note: These are the standard software and implementation terms provided by AiPSoft and your Selected Partner. If any additional commercial terms, SLAs, or specific privacy policies apply to your specific proposal, the Selected Partner will provide them to you separately.
The implementation includes the installation, configuration, deployment, system setup, and user training strictly for the software modules listed in this proposal. Any feature, report, module, workflow, customization, integration, or functionality not expressly mentioned is considered outside the project scope and requires a separate quotation.
Implementation covers the configuration of the software according to standard AiPSoft business workflows included in the purchased package. Business process changes, custom workflows, additional reports, or modifications beyond the standard software are not included unless explicitly stated.
Where data migration is included, only agreed file formats and data structures will be imported. Data cleansing, correction, restructuring, duplicate removal, manual data entry, or third-party data conversion are not included unless specifically stated.
If included in the proposal, the Selected Partner will provide:
WhatsApp message charges, Meta conversation charges, and any third-party messaging fees are not included unless specifically mentioned in this proposal.
Unless separately quoted, this proposal does not cover: AI chatbot implementation, AI customer reply configuration, AI prompt engineering, AI workflow/automation development, AI knowledge base creation, campaign creation/management, customer conversation handling, marketing consultation, or third-party chatbot integration.
Unless specifically included as a line item in this proposal, AiPSoft and the Selected Partner do not provide API keys (OpenAI, Google AI, Anthropic), Meta AI services, Azure OpenAI Services, third-party AI subscriptions, AI tokens, usage credits, or LLM hosting services. Any AI subscription, API usage charges, or third-party AI costs remain the sole responsibility of the customer.
Any future increase in AI API pricing or third-party subscription fees shall be borne by the customer.
Implementation, installation, configuration, user setup, and standard training will normally be completed within 3–4 business days after:
To prevent delays, the customer must provide:
Comprehensive training is provided upon deployment, covering daily software operations, billing & invoicing, reporting, administration, user management, and standard operational procedures. Additional training requested after project completion may be chargeable.
The Selected Partner will assist during the initial go-live period to ensure a successful deployment and smooth transition to live operations.
The implementation is considered complete when software installation and configuration are finished, training is provided, and the customer begins live operations. Unless written issues are reported within 7 business days, the implementation shall be deemed accepted.
The customer is responsible for verifying that the software meets their operational requirements during implementation and training. Once the customer begins live operation or does not report any implementation issues within seven (7) business days after project completion, the implementation shall be deemed fully accepted.
Any work outside the approved proposal requires a separate Change Request, customer approval, an additional quotation, and a separate LPO where applicable.
AiPSoft is a cloud-based solution requiring a stable internet connection. We are not responsible for service interruptions caused by ISPs, customer networks, firewalls, power failures, cloud providers, or force majeure events.
The customer is responsible for maintaining adequate internet speed, network stability, firewall configuration, and internal network infrastructure required for the proper operation of the cloud software. AiPSoft and the Selected Partner shall not be responsible for performance issues caused by insufficient internet connectivity or customer network limitations.
Services utilizing third-party platforms (Meta, WhatsApp, Google, Apple, Microsoft, payment gateways) are subject to those providers' respective policies.
Delivery of emails, SMS messages, WhatsApp messages, push notifications, and other electronic communications depends on third-party providers and telecommunications networks. AiPSoft and the Selected Partner do not guarantee message delivery, delivery time, inbox placement, or customer receipt.
Cloud software requires an active subscription. The customer must renew the subscription according to the selected plan or the latest pricing available at aipsoft.com. Failure to renew may result in service suspension. AiPSoft may, at its sole discretion, provide a maximum of three (3) grace extensions per calendar year, each not exceeding seven (7) days.
AiPSoft will use commercially reasonable efforts to maintain high service availability. Scheduled maintenance, emergency maintenance, software upgrades, third-party infrastructure maintenance, cloud provider interruptions, internet outages, or force majeure events may occasionally result in temporary service interruptions.
The customer is granted a limited, non-exclusive, non-transferable, and revocable license to use the software only during the active subscription period. The software license may not be transferred, assigned, shared, or resold without prior written approval from AiPSoft.
Cloud storage exceeding the subscribed plan limit will be billed according to the prevailing AiPSoft pricing or the applicable proposal. Additional storage may be allocated only after payment of the applicable charges.
AiPSoft mobile applications require devices meeting the latest Google Play Store or Apple App Store requirements. We are not responsible for issues arising from unsupported or outdated devices.
Prices quoted include delivery, installation, configuration, standard implementation, and initial training unless stated otherwise. All prices are exclusive of UAE VAT, which will be charged according to Federal Tax Authority regulations.
This proposal remains valid for 30 days from the proposal date.
We offer a 14-day money-back guarantee on software and hardware purchases from the original purchase date, provided products are returned in original condition.
If the customer is genuinely dissatisfied with the software implementation or service, they may submit a written refund request within the applicable refund period. Following review and approval, any refund shall be processed after deducting: applicable implementation/training charges, customization charges, engineering costs, third-party service charges, bank charges, processing fees, and any other project-incurred costs. Refund approval is at the sole discretion of the Selected Partner.
(A separate hardware warranty document will be provided upon device delivery.)
If supplied hardware develops a verified manufacturing defect within 14 calendar days of installation, the Selected Partner will replace it with a new unit. After 14 days, claims follow standard manufacturer warranty processes.
Warranty repair may take up to 30 calendar days (or longer based on parts availability). Warranties are entirely voided by physical damage, liquid/fire/electrical damage, unauthorized repairs, misuse, or accidental damage.
Hardware supplied under this proposal must be installed and operated in a suitable environment. Damage resulting from excessive dust, moisture, water exposure, insects, rodents, excessive heat, unstable electrical supply, lightning, improper ventilation, misuse, or improper installation is not covered under warranty.
Consumables (receipt rolls, laundry tags, thermal labels, barcodes, ribbons, ink, toner, stickers, and cleaning materials) are strictly excluded unless specifically quoted.
AiPSoft guarantees compatibility only with hardware supplied or approved by the Selected Partner. Compatibility with third-party hardware, peripherals, accessories, printers, scanners, or other devices is not guaranteed unless specifically confirmed in writing.
Standard technical support is available Monday to Saturday, 08:00 AM to 06:00 PM (UAE Time) (unavailable on UAE public holidays).
The proposal includes one (1) year of technical support for the supplied software, covering online support, remote troubleshooting, bug fixes, and minor software assistance. Internet access is required.
AiPSoft may periodically release software updates, security patches, bug fixes, and feature improvements. Customers are encouraged to install or permit the installation of recommended updates. AiPSoft and the Selected Partner shall not be responsible for issues resulting from the customer's refusal or delay in applying recommended updates.
During the first year, unlimited on-site support visits are included for software or technical issues that are determined to be under the direct responsibility of the Selected Partner.
As the first priority, all support requests will initially be diagnosed and handled through online remote support whenever possible. If the issue cannot be resolved remotely, and it is determined to be a software or technical issue within the responsibility of the Selected Partner, an on-site support visit will be arranged at no additional charge.
Client-Side Issues: Issues such as paper jams, disconnected cables, Wi-Fi disconnections, router changes, IP address modifications, physical damage, hardware failures, or user misconfiguration must first be troubleshot remotely with the assistance of our support team.
For issues determined to be caused by the customer's hardware, network, local infrastructure, or user error, the customer is entitled to three (3) complimentary on-site visits per calendar year. Once these three (3) complimentary visits have been utilized, any additional on-site visit requested for customer-caused issues will be charged at up to AED 200.00 per visit.
Warranty covers manufacturing defects only and does not cover consumables or normal wear and tear.
All business data entered into the software remains the property of the customer. We will not sell, disclose, distribute, or share customer information except where required by law or to provide contracted services through approved third parties. Data is handled in accordance with UAE data protection regulations.
The customer is solely responsible for the accuracy, completeness, and legality of all information entered into the software, including product information, prices, inventory, customer records, supplier details, accounting records, employee information, tax rates, and financial transactions.
The customer is solely responsible for maintaining the confidentiality of usernames, passwords, OTPs, API keys, and administrator accounts. We are not liable for unauthorized access resulting from compromised customer credentials.
The customer is responsible for assigning appropriate user roles, permissions, passwords, and access rights within the software. AiPSoft and the Selected Partner shall not be liable for unauthorized activities, data modification, deletion, or misuse performed by users who have been granted access by the customer.
If the customer decides not to renew the cloud software subscription, they may request a standard data export within ten (10) calendar days from the subscription expiry date, provided all outstanding invoices are settled and the request is made in writing.
The customer is responsible for retaining copies of any original files uploaded into the system, including logos, documents, spreadsheets, images, attachments, and other media. AiPSoft is not responsible for maintaining copies of customer-uploaded files beyond the applicable data retention period.
Upon successful completion, the Selected Partner and AiPSoft may display the customer's company name and logo on their website and marketing materials. To opt-out, the customer may email support@aipsoft.com, and the logo will be removed within 14 working days.
AiPSoft is the software product and technology platform. The Selected Partner is responsible for implementation, deployment, training, technical support, billing, and customer service under this proposal.
To the maximum extent permitted by law, AiPSoft and the Selected Partner (including their directors, employees, partners, and affiliates) shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of the software or services.
Failure by the customer to verify reports, invoices, financial records, tax calculations, or statutory submissions before use or submission.
The Selected Partner shall not be liable for delays or failures to perform obligations due to events beyond reasonable control, including natural disasters, war, pandemics, cyberattacks, power/internet outages, or third-party infrastructure failures.
This agreement shall be governed by the laws of the United Arab Emirates. Disputes shall first be resolved through mutual discussion; failing that, they fall under the exclusive jurisdiction of the competent courts of the UAE.
By issuing a Purchase Order (PO/LPO), making payment, or signing this proposal, the customer confirms that they have read, understood, and agreed to all terms and conditions contained in this proposal.
POs must be issued to the Selected Partner.
These Terms & Conditions, together with the proposal, quotation, purchase order, and any written amendments accepted by both parties, constitute the entire agreement between the customer and the Selected Partner regarding the products and services described herein. Any verbal commitments, representations, or assurances not expressly stated in writing shall not form part of this agreement.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
